Delivery, Returns & Payment

All prices on thecrazylabperfumes.com are quoted and settled in Mauritian Rupees (Rs / MUR). Because we operate without card-gateway surcharges, checkout happens in three steps inside the storefront drawer:

• Step 1 — Delivery & live quote: Choose your bottle quantity (up to 3 bottles per order), select your delivery or pick-up option, enter an optional discount code, and provide your name, WhatsApp number, and email address. Our server calculates your exact total in Mauritian Rupees.
• Step 2 — Payment: You receive a unique order reference (TCL-XXXX) along with our payment details (bank account). Please paste your TCL-XXXX order reference into the transfer's reference or “Remarks” field so we can match your payment immediately.
• Step 3 — Proof & stock reservation: Attach a screenshot of your transfer confirmation or enter your bank FT reference number (at least 4 characters), complete the security check, and press Send my order. If you prefer, you can also tap Send screenshot via WhatsApp in Step 3.

We deliver in Mauritius and offer in-person pick-up. The options and fees currently available are listed below and shown again in Step 1 of checkout before you pay:

Delivery timing is confirmed with you on WhatsApp once your payment has been verified.

Once your payment is verified, your order moves from Paid to Preparing, and then to Shipped (for delivery orders) or Ready for pick-up (for collection orders).

We do not use automated chatbots for order fulfilment. As soon as you submit your order, the owner is notified and checks your bank transfer against your TCL-XXXX reference:

• Payment confirmation: Once your transfer clears, we message you on WhatsApp from +230 5827 1125 to confirm receipt and share your dispatch or pick-up schedule.
• Address or proof clarification: If a screenshot is unreadable, an FT reference cannot be located, or a delivery landmark is needed, we will reach out on the WhatsApp number you entered in Step 1.

Because Sausage Elixir is a concentrated parfum (Extrait de Parfum) bottled in small batches, strict hygiene and quality-control rules apply to returns:

• Cancellation before dispatch: You may cancel your order for a full refund at any time before it is handed to the courier or collected, simply by messaging us on WhatsApp with your TCL-XXXX reference.
• Unopened bottles (7-day return window): If you change your mind after receiving your order, you may request a return within 7 calendar days of delivery or pick-up, provided the bottle is completely unused, unsprayed, and in its original undamaged box. Return delivery costs for change-of-mind returns are the buyer's responsibility, and original shipping fees are non-refundable.
• Opened or sprayed bottles: For hygiene and scent-integrity reasons, bottles that have been unsealed, tested, or sprayed cannot be returned or exchanged unless the product arrived damaged or defective.
• Damaged in transit or faulty atomizer (48-hour notice): Inspect your bottle upon arrival. If your bottle arrives cracked, leaking, or with a defective atomizer, message us on WhatsApp at +230 5827 1125 within 48 hours of receipt with your TCL-XXXX reference and a clear photo or short video. We will arrange a free replacement bottle (subject to batch stock) or a full refund including delivery fees.

• Refund method: All approved refunds are paid in Mauritian Rupees (Rs) by Mauritian bank transfer back to the account from which the original payment was sent.
• Processing timeline: Once a pre-dispatch cancellation, damaged-bottle claim, or unopened return inspection is approved, we transfer your refund within 3–5 business days and send your refund confirmation on WhatsApp.
• Out-of-stock protection: In the rare event that a batch sells out simultaneously or a reserved bottle fails final quality inspection before dispatch, we will contact you immediately on WhatsApp to offer either priority allocation from the next batch or an immediate full refund by bank transfer.